Frequently Asked Questions

• What is your return policy?

  We offer a 14-day return policy on all unused items in their original packaging.
  
  Approved Returns must be sent back to us within 30 days of receiving your purchase.
  
  Certain items, based on case-by-case basis, are subject to a minimum 10% restocking fee.
  
  Any items used will not be accepted as returns, including items sold as "used" which classify as final sale items.
  
  Return shipping, handling, and transaction fees are non-refundable.
  
  Approved refunds are issued within 2-3 business days.
  
  See the full return policy here: https://mazdashop.ca/policies/refund-policy

• How do I return my order?

  Use the portal above to initiate your return request. You will need the email address the order was placed under and the order number.

  Provide the requested information regarding your return. Once Mazdashop has reviewed the request and approved the return, you will need to ship the order back to us to the following address:

  Mazdashop Returns
  2124 Lawrence Ave E.
  Scarborough, ON, Canada
  M1R 3A3
  
  A return label can be provided if required and the fee will be deducted from the refund amount (unless otherwise agreed upon).

• How does shipping insurance work?

  We partner with Corso to provide Carbon Offsets and Shipping Protection to our customers. When checking out, simply choose Checkout+ in your cart. A small fee will be added to your order total to give you peace of mind.

  To file a claim, you will need your order number and the email address you placed your order with. Use the portal above to being your return request or shipping claim.
  
  Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.

  This information is sent to Corso and they may reach out to you with any questions.

  Read more about shipping insurance here: https://mazdashop.ca/pages/corso-shipping-protection

• I need more help!

  Not to worry, our team is ready to assist with any inquiries or concerns you have.

  Just send us an email at customercare@mazdashop.ca and we'll get everything sorted out for you!